The Lesser of Two Evils

I know. It's been a really, really, REALLY long time since my last post. However, in my defense, I'd been sans internet since July 10 and work somewhere that has a firewall designed for criminals.

But, lucky for you (and luckier for me), now that I have cut my ties with Verizon, (who, for the record, is the devil) my internet is working again and I'm full of things to write about. For example, let's talk about how much I hate Verizon.

I hate Verizon. Simply stated, harshly felt, HATE.

After deciding to upgrade my service to include long distance and faster internet, the upgrade resulted in no internet at all. For over a month. Until the point that I was driven to such I hatred, I have now become a 100% Comcast household, the lesser of two evils for sure. I hate Verizon.

Two days off of work sitting and waiting for a technician, hours and hours on hold, only to partake in frustrating, pointless phone calls to tech support, and still, no internet. I hate Verizon.

I was unable to do anything. Couldn't pay or view bills online, which as an eco-friendly paperless bill receiver, is an issue. Instead, I had to pay "convenience fees" to make my payments by phone instead. My wasted e-harmony money is even more wasted now because I couldn't even pretend to want to check my latest daily matches, and my Netflix account became pointless because I couldn't watch free movies online. Oh, and I couldn't blog. I hate Verizon.

Not only are they by far the worst utility company to deal with, but they are stupid. As if it wasn't bad enough that it takes the better part of an hour just to speak to a human, they make you continuously angrier as you sit, and wait. "For trouble with your internet, press 1." 1. "If you are unable to connect to the internet, press 1." 1. "Please hold." Holding.

27 minutes of elevator music later, "All of our operators are still assisting other customers. Did you know you can get faster service by visiting www.verizon.com, 24 hours a day?" Umm, yes. Yes I did. Which is why I'm trying to have you fix it. Because the internet makes things faster. But unfortunately Verizon, I pressed 1 because I am having trouble connecting to the freaking internet, so I cannot visit your freaking website!

And now, although I have working cable, phone, and internet, all not through them, its not over yet...I just received my final amount due, which includes charges of $70 for the "free" wireless router that came with my upgrade, another $70 for a second wireless router that I obviously would not have needed, and, full service charges for the month of July.  I tried to log in to my verizon.com account to view the specifics of the bill and to make a payment, but apparently, am unable to view bills online now that I have closed my account.  Excuse me while I go waste several more hours of my life on hold, only to lose it on the possessed billing rep who will likely tell me to visit the online site for faster service.